RETURNS AND EXCHANGE POLICY

Thank you for choosing Mesolight Bim for your architectural  product needs. We take pride in providing high-quality digital products that meet our customers' expectations. Please read this policy carefully before making a purchase.

 

  1. Eligibility for Refund:

Due to the nature of our products being digital and non-tangible, we do not offer refunds once a purchase is made. This includes but is not limited to downloadable files, software licenses, online courses, templates, and other digital content.

  1. Exceptions:

We will consider refunds on a case-by-case basis if there is a genuine technical issue that prevents you from accessing or using the product. Please contact our support team at mesolight.info@gmail.com within  7 days of purchase to request assistance.

  1. Contacting Support:

To request assistance for a technical issue, please email our support team at mesolight.info@gmail.com. Please include the following information in your email:

  • Product name
  • Order number (where possible)
  • Detailed description of the issue
  • Screenshots or any relevant information that can help us understand the problem
  • Your contact information
  1. Resolution Time:

We strive to respond to refund requests and technical issues within 7 days. Our support team will work diligently to resolve any issues in a timely manner.

  1. Product Updates and Support:

All digital products come with lifetime warranty. Contact our support team for support inquiries. Do not forget to include the following:

  • Product name
  • Order number (where possible)
  • Detailed description of the issue
  • Screenshots or any relevant information that can help us understand the problem
  • Your contact information
  1. Unauthorized Distribution:

It is strictly prohibited to distribute, share, or resell our digital products without explicit permission from Mesolight Bim. Legal action may be taken against those who engage in unauthorized distribution.

  1. Changes to this Policy:

Mesolight Bim reserves the right to amend, modify, or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

  1. Contact Us:

If you have any questions about this refund policy, please contact us at info@msbim.store.